FAQ

1. How often should I change my air filter?

It’s the single most important thing you can do for your central heating and air conditioning system.

Residential

– We recommend replacing your air filter once a month.

Commercial

– We recommend replacing your air filter every three months. Depending on the location of your business, and the amount of traffic that there is, changing the filter every one to two months may be necessary.

2. Where is my air filter located?

Different systems have different filter locations. Usually, there is a removable filter access door in the return air duct next to the furnace or indoor unit. Sometimes, especially with older systems, the filter is located inside the furnace itself, next to the blower motor.

3. Where can I purchase an air filter?

Your local Home Depot and or Lowes should have them in stock. Don’t forget to take proper measurements before purchasing one.

4. How do I light my pilot light?

  1. Turn off furnace, boiler, or water heater at thermostat or power switch.
  2. Locate the gas valve and turn knob from “on” or “off” (depending where it was) to “pilot” position.
  3. Hold down red button, which sends gas to the pilot burner.
  4. At the same time hold match to pilot burner. (Just follow the small pilot tubing to end.) Sometimes a long match is needed, you can use needle nose pliers to hold match.
  5. On some equipment, you may need to move a small metal door or panel for access.
  6. Light the pilot but do not let go of button.
  7. Continue holding button for 60 seconds.
  8. Now let go of button, pilot should stay lit.
  9. If not, you need to call for service.
  10. Turn gas valve knob back to the “on” position.
  11. Turn on appliance, turn up thermostat, main gas should light.
  12. Remember to put back metal cover if your system had one.

Testimonials

Ruby Mountain HVAC 5 Star Review
Fast, friendly, efficient.
– Gary. F. – 2021

Testimonials

Ruby Mountain HVAC 5 Star Review
When no one would answer or return our calls, Ruby Mountain came through for us. They did a great job installing air conditioning for us! I would highly recommend this company!
– Julie W. – 2021

Testimonials

Ruby Mountain HVAC 5 Star Review
They were prompt at scheduling and showed up when they said they would. Great Service and customer appreciation. I knew they appreciated my business.
– Teri F. – 2021

Testimonials

Ruby Mountain HVAC 5 Star Review
Our central air stopped working on some of the hottest days we’ve had here in Elko this summer. I called Ruby Mtn HVAC and they worked us in day of, when other competitors said it would take 2-3 weeks. Exceptional customer service! Quick repair and honest pricing. Thank you!!
– J. C. – 2021

Testimonials

Ruby Mountain HVAC 5 Star Review
100 degrees outside, no cooler working on the inside,., called Ruby Mtn HVAC Monday morning @ 8am, my cooler was working by 9! Super-fast, Super friendly, Super Professional! Don’t hesitate to call them!
– BC. – 2021

Testimonials

Ruby Mountain HVAC 5 Star Review
Sunday morning, I woke up to a cold house. The furnace had stopped working sometime during the night. I went out and tried to diagnose the problem myself with my limited HVAC knowledge. Luckily it was a fairly easy fix. The ignitor had broken. I called a few companies to try to get the part and only got voice mails. I called Ruby Mountain and they said they had the part and would meet me at their shop in a few hours to get it to me. A few hours later I got a call that they would bring the part right to my house. Awesome. They brought the wrong part initially, not their fault, but within an hour they returned with the right part. About 5 minutes later I had the part installed myself, with a few pointers from the man who brought me the ignitor, and I had heat again. Propane is the only source of heat in my house and I was super thankful that they were able to help me out on a Sunday when no other company would pick up the phone.
– Levi D. – 2021

Testimonials

Ruby Mountain HVAC 5 Star Review
Rod the refrigerator repair technician was very knowledgeable and diagnosed the problem quickly. I will definitely call them again if I need anything worked on.
– Ramon M. – 2021

Testimonials

Ruby Mountain HVAC 5 Star Review
The technician called prior to coming and was here 10 minutes later… I contacted a couple of other businesses and was told it would be at least a week before they could get to me. Ruby Mountain responded in a day. The staff was friendly, and the bill was A LOT cheaper than we thought it would be… Repair time was about 40 minutes and the problem and repairs were explained to me in simple terms. I won’t hesitate to use Ruby Mountain HVAC and Refrigeration again!
– William R. – 2021

Testimonials

Ruby Mountain HVAC 5 Star Review
The tech said I needed new parts waited over a week in freezing Temps finally came in had another tech come to help and it was my main fuse. I asked about that, but they were very apologetic.
03-2022

Testimonials

Ruby Mountain HVAC 5 Star Review
Due to waiting for a part, the repair took a couple of weeks in very hot weather. We couldn’t open windows due to smoke. However, customer service was excellent, and the service proceeded quickly and efficient once the part arrived.
– Simone G. – 2021

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